{"id":109,"date":"2022-04-21T20:05:35","date_gmt":"2022-04-21T20:05:35","guid":{"rendered":"https:\/\/directory.suttonplace.com\/vancouver\/guest-services\/"},"modified":"2026-05-07T19:01:28","modified_gmt":"2026-05-07T19:01:28","slug":"guest-services","status":"publish","type":"page","link":"https:\/\/directory.suttonplace.com\/vancouver\/guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"109\" class=\"elementor elementor-109\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-732624b8 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"732624b8\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64a3b127\" data-id=\"64a3b127\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-32bed3af elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"32bed3af\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8f14596\" data-id=\"8f14596\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7528fe4e elementor-widget elementor-widget-heading\" data-id=\"7528fe4e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.5 - 27-04-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Guest Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4c553a elementor-widget elementor-widget-text-editor\" data-id=\"2a4c553a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.6.5 - 27-04-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Airlines<\/strong><br \/><span class=\"TextRun SCXW19956090 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW19956090 BCX4\">Reservations, schedules, or confirmations. Please contact the Concierge for more information (ext. 31).<\/span><\/span><span class=\"EOP SCXW19956090 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Airport<\/strong><br \/><a class=\"Hyperlink SCXW248998807 BCX4\" href=\"https:\/\/www.yvr.ca\/en\/passengers\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun SCXW248998807 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW248998807 BCX4\" data-ccp-charstyle=\"Hyperlink\">Vancouver International Airport (YVR)<\/span><\/span><\/a><span class=\"TextRun SCXW248998807 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"> <span class=\"NormalTextRun SCXW248998807 BCX4\">is <\/span><span class=\"NormalTextRun SCXW248998807 BCX4\">approximately<\/span><span class=\"NormalTextRun SCXW248998807 BCX4\"> a 30-minute drive <\/span><span class=\"NormalTextRun SCXW248998807 BCX4\">from the hotel<\/span><span class=\"NormalTextRun SCXW248998807 BCX4\">. We suggest that you allow an additional 90 minutes for check-in, immigration, and customs formalities.\u00a0<\/span><\/span><span class=\"EOP SCXW248998807 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Assistance<\/strong><br \/><span class=\"TextRun SCXW208740331 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW208740331 BCX4\">For service inquiries or information, our Guest Services agents will be pleased to assist you. Please contact Guest Services (ext. 0).<\/span><\/span><span class=\"EOP SCXW208740331 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Business Centre<\/strong><br \/><span class=\"TextRun SCXW260752833 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW260752833 BCX4\">Located on the lobby level of La Grande R\u00e9sidence, our self-<\/span><span class=\"NormalTextRun SCXW260752833 BCX4\">serve Business Centre<\/span><span class=\"NormalTextRun SCXW260752833 BCX4\"> is available for all of your internet and photocopying needs, 24 hours a day. For other business and <\/span><span class=\"NormalTextRun SCXW260752833 BCX4\">secretarial-related<\/span><span class=\"NormalTextRun SCXW260752833 BCX4\"> needs, please contact Concierge (ext. 31).<\/span><\/span><span class=\"EOP SCXW260752833 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Call\/Message Forwarding<\/strong><br \/><span class=\"TextRun SCXW48023164 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48023164 BCX4\">If you <\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">are<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\"> leaving your room, but expecting an important call or message, please <\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">let<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\"> our Guest Services agents<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">\u00a0<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">(ext.<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\"> 0) <\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">know <\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">where you <\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">will<\/span> <span class=\"NormalTextRun SCXW48023164 BCX4\">be in<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\"> the hotel<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\"> and t<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">he call or message will be forwarded to you at that location<\/span><span class=\"NormalTextRun SCXW48023164 BCX4\">.<\/span><\/span> <span class=\"EOP SCXW48023164 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Car Rentals<\/strong><br \/><span class=\"TextRun SCXW256214323 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW256214323 BCX4\">Please contact Concierge (ext. 31).<\/span><\/span><span class=\"EOP SCXW256214323 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Check-out<br \/><\/strong><span data-contrast=\"auto\">Check-out time i<\/span><span data-contrast=\"auto\">s 12pm. If y<\/span><span data-contrast=\"auto\">our departure time does not coincide with our check-out policy, please contact Guest Services (ext. 0). Every effort will be made to accommodate your request.<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"auto\">For an express checkout, simply drop your key card at the Express Checkout box at the front desk or scan our Guest Service Directory QR Code.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Conferences\/Meetings<\/strong><br \/><span class=\"TextRun SCXW48937377 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW48937377 BCX4\">For all <\/span><span class=\"NormalTextRun SCXW48937377 BCX4\">your<\/span><span class=\"NormalTextRun SCXW48937377 BCX4\"> conference, meeting, and business needs, please contact Guest Services (ext. 0) or our Catering Department (ext. 5351).<\/span><\/span><span class=\"EOP SCXW48937377 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Credit Privileges<\/strong><br \/>We honour the following credit cards: Visa, American Express, and Mastercard.<\/p><p><strong>Currency Exchange<\/strong><br \/>The Guest Services team can exchange small amounts of US funds into Canadian dollars. For larger transactions, please visit a local bank.<\/p><p><strong>Do Not Disturb Policy<\/strong><br \/>Please note that for safety purposes we must check each guestroom at least once every 48 hours. If your \u201cDo Not Disturb\u201d sign is up for more than 48 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.<\/p><p><strong>Dry Cleaning\/Laundry<\/strong><br \/>Dry Cleaning is available. Laundry bags are located in your dresser drawer. Please fill out the forms provided.\u00a0<br \/><span data-contrast=\"auto\">Self-serve laundry facility available on the Mezzanine Level in La Grande R\u00e9sidence. Three washers and three dryers are available for guest use between 7:00am &#8211; 10:00pm. A fee of $2.00 per load is required. Laundry detergent is available at The Nook Caf\u00e9.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Electric Current<\/strong><br \/><span class=\"TextRun SCXW63913252 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63913252 BCX4\">The hotel\u2019s electric current is 110 volts. Adaptors are available to purchase from The Nook Caf\u00e9.<\/span><\/span><span class=\"EOP SCXW63913252 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Emergency<\/strong><br \/>Please refer to the \u201cFire Procedures\u201d section in this directory.<\/p><p><strong>Fax Service<br \/><\/strong><span data-contrast=\"auto\">Incoming faxes may be sent to our Concierge Desk: 1.604.682.5513.<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"auto\">Outgoing faxes may be sent at the Concierge Desk.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Guests with Special Needs<\/strong><br \/>In case of emergency, your safety is our first concern. Please inform the Guest Services team upon check-in if there is a guest with a disability in the room.<\/p><p><strong>Gym\/Health Club<\/strong><br \/><span data-contrast=\"auto\">Located on the Mezzanine Level of La Grande R\u00e9sidence.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"auto\">Hours: Open 6:30am \u2013 10:00pm daily.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Heating &amp; Air Conditioning<\/strong><br \/>You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.<\/p><p><strong>Housekeeping<\/strong><br \/><span class=\"TextRun SCXW17256528 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW17256528 BCX4\">Housekeeping maintains a supply of numerous additional items to ensure a comfortable stay. For any requests, please contact Housekeeping (ext. 32).<\/span><\/span><span class=\"EOP SCXW17256528 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><b>Ice Machines<\/b><br \/><span class=\"TextRun SCXW197966406 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW197966406 BCX4\">Ice machines are located on each floor adjacent <\/span><span class=\"NormalTextRun SCXW197966406 BCX4\">to room<\/span><span class=\"NormalTextRun SCXW197966406 BCX4\"> #10 in the hotel tower. For La Grande R\u00e9sidence, please contact Room Service (ext. 34).<\/span><\/span><span class=\"EOP SCXW197966406 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Lost &amp; Found<br \/><\/strong><span class=\"TextRun SCXW191730992 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW191730992 BCX4\">For information, please contact Housekeeping (ext. 32).<\/span><\/span><span class=\"EOP SCXW191730992 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Mail &amp; Messages<\/strong><br \/><span class=\"TextRun SCXW803249 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW803249 BCX4\">For all incoming or outgoing mail and special packages, please contact Concierge (ext. 31). For messages, please contact Guest Services (ext. 0).<\/span><\/span><span class=\"EOP SCXW803249 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Manager<\/strong><br \/><span class=\"TextRun SCXW169990393 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169990393 BCX4\">A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact Guest Services<\/span><span class=\"NormalTextRun SCXW169990393 BCX4\"> (ext. 0)<\/span><span class=\"NormalTextRun SCXW169990393 BCX4\">.<\/span><\/span><span class=\"EOP SCXW169990393 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Medical<\/strong><br \/><span class=\"TextRun SCXW169234688 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW169234688 BCX4\">In the event that you require medical assistance, please contact Guest Services (ext. 0).<\/span><\/span><span class=\"EOP SCXW169234688 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Mini Bar<\/strong><br \/>There is a fee for mini bar items.<br \/><a href=\"https:\/\/media.sandmanhotels.com\/SPH\/VAN\/suttonplace-vancouver-bar-menu.pdf\">Mini Bar Menu<\/a><\/p><p><strong>Non-smoking<\/strong><br \/><span class=\"TextRun SCXW9757402 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW9757402 BCX4\">All guest rooms are 100% non-smoking. The hotel\u2019s lounge and restaurant are also 100% non-smoking. Please consult Door Staff for designated smoking areas.<\/span><\/span><span class=\"EOP SCXW9757402 BCX4\" data-ccp-props=\"{\"> Should there be traces of smoking found in your room a minimum charge of $500 will be applied to your account.<\/span><\/p><p><strong>Parking<\/strong><\/p><p style=\"font-weight: 400;\">As our registered guest of\u00a0The Sutton Place Hotel\u00a0Vancouver, you\u2019ll have access to our valet service or self-parking privileges.<\/p><p style=\"font-weight: 400;\"><strong>Valet Parking<\/strong><\/p><p style=\"font-weight: 400;\">0 \u2013 3 Hours: $25.00 (unlimited 3-hour extensions are available at $25 each)<br \/>24 hours (Overnight): $70.00<\/p><p style=\"font-weight: 400;\"><strong>Self-Parking<\/strong><\/p><p style=\"font-weight: 400;\">Hourly: $10.00<br \/>24 hours (Overnight): $60.00<\/p><p style=\"font-weight: 400;\">All parking rates are inclusive of taxes<\/p><p style=\"font-weight: 400;\">If you have any questions or need to make special arrangements, we kindly ask that you speak with our Guest Service team.<\/p><p style=\"font-weight: 400;\"><em>Please note that parking for over-height vehicles (over 6\u20193\u201d) is not available at the hotel. Guest with over-height vehicles will be directed to off-site parking that is available nearby.<\/em><\/p><p><strong>Pet Policy<\/strong><br \/>At The Sutton Place Hotel Vancouver, we are more than happy to welcome you and your four-legged companion to stay with us in the height of luxury.<br \/>You can find our pet policy <a href=\"https:\/\/directory.suttonplace.com\/vancouver\/pet-policy\/\">here<\/a>.<\/p><p><strong>Pillows<\/strong><br \/><span class=\"TextRun SCXW136735377 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136735377 BCX4\">For additional pillow requests, contact Guest Services (ext. 0).<\/span><\/span><span class=\"EOP SCXW136735377 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Playpens<\/strong><br \/>Playpens are available as a complimentary special request item through our Guest Services team (ext. 0). The number of playpens available is limited and will be provided on a first-come, first-served basis.<\/p><p><strong>Reservations<\/strong><br \/>For room reservations at any Sutton Place hotel, please visit our website at\u00a0<a href=\"http:\/\/www.suttonplace.com\/\">www.suttonplace.com<\/a>. <span class=\"TextRun SCXW118407288 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW118407288 BCX4\">Reservations at any of The Sutton Place Hotels are just a phone call away. Please contact Inhouse Reservations (ext. 5178).<\/span><\/span><span class=\"EOP SCXW118407288 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Restaurant &#8211; Boulevard Kitchen &amp; Oyster Bar<br \/><\/strong>Created by the culinary vision of Executive Chef Alex Chen, a seafood-focused menu that is grounded in classical technique and training, while artfully infusing casual West Coast flair and creative hints of his international influences.<br \/><a href=\"https:\/\/boulevardvancouver.ca\" target=\"_blank\" rel=\"noopener\">Hours and Menu<\/a><br \/><a href=\"https:\/\/boulevardvancouver.xdineapp.com\/#initOrder\/regular\/roomService\/2161\/Boulevard%20Kitchen%20%26%20Oyster%20Bar\" target=\"_blank\" rel=\"noopener\">Room Service Menu<\/a><\/p><p><strong>RSVP Rewards<\/strong><br \/>All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.<br \/>For more information or to sign up, visit <a href=\"http:\/\/www.RSVPrewards.com\" target=\"_blank\" rel=\"noopener\">www.RSVPrewards.com<\/a>.<\/p><p><strong>Safe (In-room)<\/strong><br \/><span class=\"TextRun SCXW165211106 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW165211106 BCX4\">Each guest room comes equipped with an electronic safe.<\/span><\/span><span class=\"EOP SCXW165211106 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Swimming Pool, Whirlpool &amp; Steam Room\u00a0<\/strong><br \/><span class=\"TextRun SCXW199384589 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW199384589 BCX4\">An indoor heated swimming pool is accessible through the Lobby level of La Grande R\u00e9sidence. <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW199384589 BCX4\">Guest<\/span><span class=\"NormalTextRun SCXW199384589 BCX4\"> room key card is required for access. Change rooms, showers, towels, and lockers are available on the Mezzanine level. <br \/>Hours: Open 6:30am-10:00pm.<br \/><em>*Please note the changing rooms on the Mezzanine level and the steam rooms are currently closed for for renovations. We apologize for any inconvenience this may cause.<\/em><\/span><\/span><span class=\"EOP SCXW199384589 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Television<\/strong><br \/><span class=\"TextRun SCXW84664505 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW84664505 BCX4\">When you turn on your television, a menu of options is presented. Follow the menu guide for regular programming or in-house movies for which charges will apply.<\/span><\/span><span class=\"EOP SCXW84664505 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Transportation<\/strong><br \/><span class=\"TextRun SCXW88360992 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW88360992 BCX4\">A complete schedule of airlines, buses, ferries, trains, and taxis are available. Please contact the Concierge (ext. 31).\u00a0<\/span><\/span><span class=\"EOP SCXW88360992 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Vida Spa<\/strong><br \/><span class=\"TextRun SCXW43867519 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Strong\">The <\/span><\/span><a class=\"Hyperlink SCXW43867519 BCX4\" href=\"https:\/\/vidaspas.com\/sutton-place-hotel-vancouver\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW43867519 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Hyperlink\">Vida Spa<\/span><\/span><\/a><span class=\"TextRun SCXW43867519 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Strong\"> is located on the Mezzanine level of La Grande <\/span><\/span><span class=\"TextRun SCXW43867519 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43867519 BCX4\">R\u00e9sidence <\/span><\/span><span class=\"TextRun SCXW43867519 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Strong\">and offers a wide range of traditional spa treatments or Vida\u2019s signature Ayurvedic treatments. For more information or to book <\/span><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Strong\">an<\/span><span class=\"NormalTextRun SCXW43867519 BCX4\" data-ccp-charstyle=\"Strong\"> appointment, please contact Vida Spa (ext. 35).<\/span><\/span><span class=\"EOP SCXW43867519 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong style=\"color: var( --e-global-color-a237b42 ); font-size: var( --e-global-typography-text-font-size );\">Wake-up Service<br \/><\/strong>Our Guest Services team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.<\/p><p><strong>Wi-Fi<\/strong><br \/><span class=\"TextRun SCXW24198032 BCX4\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW24198032 BCX4\">High speed, wireless internet service is available throughout the building complimentary. Please contact Concierge for information (ext. 31).<\/span><\/span><span class=\"EOP SCXW24198032 BCX4\" data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Wine Merchant<br \/><\/strong>Discover a curated selection of exceptional wines just steps from the hotel. Our knowledgeable team is here to help you explore new favourites from around the world.<br \/>Enjoy guided tastings every Friday from 4\u20137 pm.<br \/><a href=\"https:\/\/store.suttonplacewinemerchant.com\/\" target=\"_blank\" rel=\"noopener\">Hours and Information<\/a><\/p><p data-start=\"268\" data-end=\"408\">\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guest Services AirlinesReservations, schedules, or confirmations. Please contact the Concierge for more information (ext. 31).\u00a0 AirportVancouver International Airport (YVR) is approximately a 30-minute drive from the hotel. We suggest that you allow an additional 90 minutes for check-in, immigration, and customs formalities.\u00a0\u00a0 AssistanceFor service inquiries or information, our Guest Services agents will be pleased to [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-109","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/pages\/109","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/comments?post=109"}],"version-history":[{"count":123,"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/pages\/109\/revisions"}],"predecessor-version":[{"id":808,"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/pages\/109\/revisions\/808"}],"wp:attachment":[{"href":"https:\/\/directory.suttonplace.com\/vancouver\/wp-json\/wp\/v2\/media?parent=109"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}