Airlines
Our Concierge Team (dial 7105) will be pleased to assist you with airline reservations, changes, confirmation, or airport transportation needs. 

ATM Machine
Need cash? An ATM Machine is located at Rockford Bar | Grill.

Business Centre
Internet access available 24 hours a day. Computers are available with online access in the main lobby. Complimentary print, scan and fax services are available through the concierge desk. 

Car Rentals
Our Concierge Team (dial 7105) will be pleased to assist you with your booking. 

Check-out
Check-out time is 11am. If you need any assistance, please contact our Guest Services team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 2pm a full night charge may be incurred. Late checkouts are based on availability.
For an express checkout, simply drop your key card at the Express Checkout box at the front desk.

Credit Privileges
We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club/enRoute.

Do Not Disturb Policy
Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your “Do Not Disturb” sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.

Dry Cleaning
Dry cleaning is available through The Washateria. Turnaround time is a full week; pick up is on Mondays, returns are the following Wednesday.

Electric Current
The hotel’s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts. Converters available upon request from Concierge Desk (dial 7105). 

Emergency
Please refer to the “Fire Procedures” section in this directory.

Environmental Programs
Bedsheets in the guest rooms are changed every third day of your stay. If you prefer your bedsheets changed daily, please contact our Guest Services team (dial 0).
If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.

Fax Service
The hotel fax number for incoming transmissions is 250-814-5009. If you’ve been sent a fax, please contact the Guest Services team (dial 0) to collect it.

Fitness Centre
Our Fitness Centre is located on the main floor of building 2. Towels are available outside of the change rooms. Children under 16 must be accompanied by an adult. No food or beverages allowed.
Hours: Open 8am- 10pm daily 

Guests with Special Needs
In case of emergency, your safety is our first concern. Please inform the Guest Services team (dial 0) upon check-in if there is a guest with a disability in the room.

Heating & Air Conditioning
You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.

Housekeeping

To help reduce our impact on the environment and to provide you with more choice, we have two options for your housekeeping service.

1. Light room refresh which includes: making bed, supplying fresh towels, emptying garbage, replenishing toiletries, coffee/tea and light bathroom cleaning if required
2. Replenishment of supplies which includes: fresh towels, additional toiletries, and coffee/tea

Please look for the door hanger in your room with these two options and place it on your door handle before 10am to receive your service. If there’s no hanger on your door, your room will not be serviced. If you have any questions or require a full-service room cleaning, please notify the Front Desk team (dial 0).

Ice & Vending Machines
Building 1: Located on level 2 (ice and pop), near elevators.
Building 2: located on level 4 (ice).
Building 3: Located on level 1 (ice), near elevators.

Loss/Damage
The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Concierge (dial 7105).

Manager
A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Guest Services team (dial 0).

Medical
If you require medical assistance, please contact our Guest Services team (dial 0) who will be pleased to assist you.

Non-smoking
All guest rooms are 100% non-smoking. The hotel’s lounge and restaurant are 100% non-smoking.

Parking
Complimentary underground parking is provided to all guests for the first vehicle in your party. The second vehicle is $20/night plus tax.

There is complimentary outdoor parking for guest use in the resort car park. There is no overnight parking at the resort unless you are a guest of the hotel.

Pets
We are a pet friendly hotel but do charge $40/night plus tax. Pet beds are available upon check-in however limited, and will be provided on a first-come, first-served basis. 

Pillows
For additional pillow requests, contact Guest Services team (dial 0).

Playpens
A limited number of playpens are available upon request through our Guest Services team (dial 0). The number of playpens available is limited and will be provided on a first-come, first-served basis. 

Reservations
For room reservations at any Sutton Place hotel, please visit our website at www.suttonplace.com. You can also call 1-866-378-8866 or see the Front Desk team who will be happy to assist you in making a reservation.

Restaurants

Rockford Bar | Grill
A stylish casual dining experience, offering traditional dishes with a tasty twist.
Hours and Menu

Mackenzie Common Tavern
Mackenzie Common Tavern is your must-visit spot for an authentic and inviting après experience at the base of the mountain.
Learn More

La Baguette
Our well thought out menu is designed to fuel up your outdoor adventures!
Learn More

Revelation Lodge *Closed for remainder of the season
This cafeteria-style restaurant is located mid-mountain and delivers amazing food and views.

Mackenzie Outpost
Offering Revelstoke’s best burgers and views it’s a no-brainer.

Room Service
Room service is available daily. To order, scan the QR code in your room.
Room Service Menu

RSVP Rewards
All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.
For more information or to sign up, visit www.RSVPrewards.com.

Safe (In-room)
For your convenience and safety, we suggest you leave any valuables in the in-room safe.

Swimming Pool
We have outdoor hot tubs and a heated swimming pool that is located on the main level of building 2. Pool temperature is set to 27*c and hot tubs are 38-39*C. Towels and change rooms are available. Children under 10 must be accompanied by an adult. No food or beverages allowed. 
Quiet times: Daily 9-10pm

*Please note we are undergoing scheduled maintenance on our outdoor pool, saunas and hot tubs from 10:00PM Sunday 27^th of April – Thursday 1st May*

Wake-up Service
Our Guest Services team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.

Wi-Fi
Free wireless Internet access is available for guests with the network name ‘Sutton Guest’. No password is required.